Week 7 questions

I have embedded the bot onto my site. I have also provided a link to the bot under week seven titled “bot”. Hopefully the bot is up and running for visitors on the site as it worked for me while using http://www.botlibre.com/embedtab.jsp.

2) Write a one paragraph describing the Turing test and another paragraph describing an argument against the Turing Test, known as the about the Chinese room.

The turing test is the ability of a computer or machine to think for itself, becoming automated when it comes to solving problems. This comes along with the intelligence of computers and technology alike. This was discovered by Alan Turing in 1950. The more alike a machines responses are to a human, the better the machine will perform on the turing test. Evaluators  will mark the following criteria dependent upon how much they can tell a machine or it’s automation against what a human would say. It is all about how a machine “can think”.

An argument against the turing test is that it is hypothesizing that a machine can actually “think”. People have critiqued that evaluotors could be buyest within their judgement (while marking the test). The test only tests a machines compatibility to a human response, it may not be an “intelligent” human response though. If machine solves a problem that is too intelligent for a human to solve, it will do poorly on the test yet it would probably be a better bot and able to aid customers more effectively.

The video (linked in the Powerpoint) ‘Creativity: The Mind, Machines, and Mathematics: Public Debate’ is a debate which asks the question ‘will machines one day achieve consciousness’. Following on from this debate consider the following question –

3) Can virtual agents succeed in delivering high-quality customer service over the Web? Think of examples which support or disprove the question or just offer an opinion based on your personal experience. Write you answer on your blog page. Create your own virtual agent on your web page. Try botlibre.com or find an alternative bot.

Apple has a pretty successful virtual agent called Siri. It’s design fares well within the turing test because it’s replies are very human like. When Siri is asked a very complicated question she simply redirects you to the internet, as a human would. She has a very intelligent data base and can even reply with humour and sass. Apple successfully provides it’s customers with an easy way of providing customer service, without an actually human there. I remember on my older Windows computer there was a simple bot in the form of a paper clip and it was a very unreliable form of customer service. It did not need the internet to operate but it’s programming was very limited, even entering titles of programs would sometimes not register. As time has gone on, obviously so has the quality of these virtual agents. Personally I still think that there needs to be a human element to webpages aswell, because while automated robots are clever, they still lack the emotional connectivity of a real person (even if they are sitting behind the computer).





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